Terms of Service

Last Updated: May 2026

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Root Labs (“we”, “our”, or “us”).

By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

This website is operated by Root Labs. Throughout the site, the terms “we”, “us” and “our” refer to Root Labs.

By using this website, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding contracts
  • The information you provide is accurate and complete

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However:

  • Product colours may vary slightly depending on device screens
  • Availability may change without notice
  • We reserve the right to discontinue products at any time

Our wellness products are intended for general wellbeing purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

You should always consult a healthcare professional before using any supplement or herbal product, particularly if you are pregnant, breastfeeding, taking medication, or have a medical condition.

3. Pricing & Payments

All prices displayed on our website are in GBP (£) unless otherwise stated.

We reserve the right to:

  • Change prices at any time
  • Correct pricing errors
  • Cancel orders affected by incorrect pricing

Payments are processed securely through trusted third-party payment providers.

4. Orders

Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud or unauthorised activity

If your order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery times are estimates and not guaranteed.

Root Labs is not responsible for delays caused by:

  • Couriers
  • Customs
  • Postal disruptions
  • Incorrect shipping information provided by the customer

Customers are responsible for ensuring shipping details are accurate at checkout.

6. Returns & Refunds

We offer a satisfaction guarantee in line with our Refund Policy.

To be eligible for a return or refund:

  • Products must be returned unused where applicable
  • Requests must be made within the stated return period
  • Proof of purchase may be required

We reserve the right to refuse refunds where misuse or abuse of the policy is suspected.

7. Subscription Terms (If Applicable)

Some products may offer a subscription purchase option.

Subscriptions are:

  • Optional and manually selected by the customer
  • Automatically renewed unless cancelled before the next billing date

Customers may manage or cancel subscriptions through their customer account portal.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text content

is the property of Root Labs and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Root Labs shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Delays or failures outside our control
  • Adverse reactions resulting from misuse of products

Customers use our products at their own discretion and responsibility.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack or disrupt the website
  • Submit false information
  • Violate intellectual property rights

We reserve the right to terminate access for users who violate these Terms.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected and used.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Contact Information

For any questions regarding these Terms, please contact:

Root Labs
Email: support@tryrootlabs.co.uk
Website: tryrootlabs.co.ukAttachment.tiff