Privacy Policy
Last Updated: May 2026
Your privacy is important to us, and we are committed to protecting your personal information.
This Privacy Policy explains how Root Labs (“we”, “our”, or “us”) collects, uses, stores, and protects your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by third-party providers)
- Order history
Device & Usage Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on site
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order updates and confirmations
- Improve our website and shopping experience
- Prevent fraud and maintain security
- Send promotional emails and marketing offers (only if you opt in)
3. Payment Processing
All payments are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, Klarna, Stripe, or other secure gateways.
We do not store your full payment card details on our servers.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse traffic and user behaviour
- Deliver personalised advertisements
By using our website, you consent to our use of cookies. You can disable cookies through your browser settings at any time.
5. Marketing Communications
If you subscribe to our newsletter or marketing emails, we may send you updates about:
- New products
- Promotions and discounts
- Wellness tips and educational content
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Shipping and delivery partners
- Email marketing providers
- Analytics and advertising platforms
These providers only receive the information necessary to perform their services.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfil orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Your Rights
Under UK GDPR and applicable privacy laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your stored information
To exercise any of these rights, please contact us at the email below.
9. Data Security
We take reasonable precautions and follow industry best practices to protect your information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
However, no online transmission can be guaranteed 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Root Labs
Email: support@tryrootlabs.co.uk
Website: tryrootlabs.co.uk