Refund policy

Last Updated: May 2026

At Root Labs, your satisfaction is extremely important to us. We stand behind the quality of our products and want you to feel confident when ordering from us.

Returns Policy

If you wish to return a product, please ensure the following conditions are met:

  • The product must be unopened, unused, and in its original packaging
  • Return requests must be submitted within 60 days of delivery
  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
  • We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items

To begin a return, please contact our support team before sending any items back.

60-Day Results Guarantee

Our products are designed to support your wellness journey when used consistently as directed.

If you do not experience noticeable results within 60 days of receiving your order, you may be eligible for a refund under the following conditions:

  • Requests must be submitted within 60 days of delivery
  • The product must have been used consistently as directed
  • Refund requests based solely on taste preference will not be accepted, as taste is subjective and does not reflect product effectiveness
  • This guarantee is limited to one refund per customer
  • Only one product per order is eligible under the results guarantee

We genuinely want to help you get the best possible experience from our products. If you’re not seeing results, please contact us — our support team is here to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos where applicable

We will work quickly to resolve the issue.

Refund Processing

Approved refunds will be processed back to your original payment method. Please allow:

  • 5–10 business days for your bank or payment provider to process the refund

Shipping fees are non-refundable unless the return is due to our error.

Contact Us

For all return or refund enquiries, please contact:

Root Labs
Email: support@tryrootlabs.co.uk