🐾 Contact Pawss
We’re always here to help — because when it comes to your pets, nothing matters more.
Whether you have a question about your order, need help choosing the right mat, or simply want advice as a fellow pet parent, our team is ready to assist.
Get in Touch
Email Us
We aim to reply within 24 hours (often much sooner!).
📦 Order & Shipping Queries
If you’re reaching out about an existing order, please include:
Your full name
Order number
Email used at checkout
This helps us find your information quickly.
🐶 Product Support
Questions about sizing, washing, training tips or picking the right mat?
We’re happy to guide you — we love helping pet parents find the perfect fit.
🛍 Returns & Exchanges
We offer a 90-day satisfaction guarantee.
Simply contact our support team and we’ll take care of the rest.